![]() The airline also posted on a form on its website where customers can request a refund and reimbursement for extra hotel room, rental car, and food charges. It continued: "All Customers traveling through Januare able to rebook in the original class of service or travel standby (within 14 days of your original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying additional charges please know available inventory is limited during the holidays." ![]() The ripple effect of accumulating canceled flights is expected to last days for Southwest flyers.Ī message posted on the airline's website Tuesday read, "Due to adverse weather events and their resulting effects, we are currently experiencing operational disruptions and are working diligently and safely to restore normal flight schedules as quickly as possible." Delta had about 300 canceled flights, while United Airlines had less than half that, data shows.Īmerican, United, Delta and JetBlue, suffered cancellations rates of between none and 2% by Tuesday. flights that Flight Aware stats indicated were canceled Monday. Southwest accounted for more than 72% of the 3,900 U.S. Department of Transportation also said it was evaluating Southwest's performance and whether it was in compliance with its own customer service protocol, as well as federal rules around air travel.Ĭustomers of the airline appeared to endure far worse repercussions than those who used other airlines over the last few days. The federal government called out the airline, calling its handling of the crisis "unacceptable" and saying the airline "failed in properly supporting travelers who suffered cancellations and delays." "You cannot call the 1-800 number, so I can't physically talk to anybody," said traveler Christine Whitney. One couple from Chicago stranded at LaGuardia Tuesday said the least the airline could do is communicate better about cancellations and flight changes - and make itself more available to aggrieved customers. Gaby Acevedo reports on travel chaos as Southwest cancels most of its flights. "And we're working to reach Customers whose travel plans will change to offer specific information and available options." "As we continue the work to recover our operation, we have made the decision to continue operating a reduced schedule by flying roughly one third of our schedule for the next several days," a statement read. ![]() The airline said it plans to operate only a third of scheduled flights over the coming days as it works to replenish crews. In a statement, Southwest apologized for the ripple effect on passengers, many of whom remained stranded at airports across the U.S. It acknowledged it had to make drastic changes to its flight plans because of the severe weather gripping America, especially parts of upstate New York, and those changes created gaps for flight crews. The airline said severe weather and staffing limitations caused major operational issues that resulted in thousands of cancellations and delays. ![]() Get Tri-state area news and weather forecasts to your inbox. ![]()
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